Unable to receive email using Amazon Work Email but can send

Hi,

I'm sorry to hear you're experiencing problems with receiving mail. I took a look your domain and the MX records look correct. I checked with the service team if they could do a quick look at your organization. They found your domain to be missing its inbound rule in SES. This means when we receive a mail for your domain we do not know where to deliver it.

You can correct this by adding your domain again in the WorkMail console. This will trigger a workflow to correct any problems with the required settings for a domain. You do not have to remove domain first.

Kind regards, Robin

This problem can also be fixed by adding the following SES "Email receiving" rule: condition = yourDomainName and action = "Integrate with Amazon WorkMail".