Is there a way to filter, view or report on Users by Agents Attributes (proficiencies)
Hi
A new feature was recently released to allow Agent proficiency (attributes) to be added to a user https://docs.aws.amazon.com/connect/latest/adminguide/assign-proficiencies-to-agents.html
However, once added I can't see any way to search or view list of users or attributes other than opening each individual user record.
Anyone know of a way to search or report out users and their associated proficiencies?
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Hi,
Thanks for reaching out!
Currently, it is not possible to filter agents by their assigned proficiencies. The only available filter options, within the User Management page, are: "Routing profile", "Security profile", "Agent hierarchy", "Tags", "First Name", "Last Name", and "Login".
That said, I have raised this as a feature request with the service team, on your behalf. While I am unable to comment on if/when this feature may get released, I request you to keep an eye on our What's New and Blog pages for any new feature announcements.
