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Amazon Lex's intent is not identified in contact flows or customer information is not recognized

0

I have created my Lex bot which is working perfectly fine. I have already created the chat flow for my AWS Connect and added the Lex bot to it. On my Amazon Connect flow i have added the Set Voice block before the Customer Input (Spanish US) I checked to have the same voice and language.

The issue is that my contact always ends up on Error State and closes the connection but i get no logs when testing on Connect.

トピック
アプリケーション統合ビジネスアプリケーション機械学習と AI
タグ
Amazon ConnectAmazon Lex
言語
English
atpe99
質問済み 5ヶ月前233ビュー
3回答
0

If you are trying to create a chat flow, the use of the set voice block would create the error. Why would you want to set the voice on a chat flow? Can you describe the desired experience you are trying to implement for your customer? Do you want this experience to work both for voice and chat?

AWS
Magda
回答済み 5ヶ月前
  • dmacias
    5ヶ月前

    What I understood is that when in chat it's working, but when he is traying to use it for voice it fails. At least I hope that's what he is saying.

0

Can you post a shot of your flow and the get customer input block?

david

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dmacias
回答済み 5ヶ月前
0

The issue here is most likely that the language set in the Amazon Connect contact flow does not match the language model used to build the Lex bot.

https://docs.aws.amazon.com/connect/latest/adminguide/set-voice.html

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エキスパート
Giovanni Lauria
回答済み 2ヶ月前

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