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Hello.
Is it possible to log directly into the database (MySQL, etc.) used by WordPress?
If you cannot log in to the administrator screen, you will need to change it from the WordPress database.
https://wordpress.org/documentation/article/reset-your-password/#through-mysql-command-line
Alternatively, if you can access Lightsail via SSH etc., you may be able to use the steps in the document below.
https://wordpress.org/documentation/article/reset-your-password/#through-ftp
I think the most reliable way is to ask the "hired contractor" for the password.
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