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I'm not sure what "pulling in hours" means here. And instances don't just restart by themselves if they are shutdown - it requires manual intervention or some other API call (perhaps some automation or health check that is running?) to do that.
If you need to remove the data from the instance and shut it down, what is preventing you from doing that? If the instance is running then you should be able to SSH/RDP to it and access your data.
There's not a lot of information to go on in your answer so I can only provide you with general advice.
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