Workmail Dissifulties Sending SMTP Based Email

Question

I am trying to set up WorkMail to use for my personal email domain.

I have my organization set up and working. I can send email to the domain fine. If I log into the WorkMail web interface I can send emails from work mail. However if I set up my mail client to connect via IMAP and SMTP, emails get sent from the email client, but are never received.

Answer

Funny enough, after about three days of trying to figure this out... and turning on logging.. it all seems to be working!

Thanks Robin, your advice was magic. :-)

Answer

Hi.
The outgoing email server is: smtp.mail.us-east-1.awsapps.com:465:1
Requires Authentication Enabled
Requires SSL is enabled
Use the same credentials for sending as receiving is enabled.

The emails appear to send correctly from the client, no errors reported. They just never get delivered.

Answer

HI,

I'm sorry to hear you're experiencing problem sending mails via WorkMail SMTP. Do you receive any error message via a bounce? You can enable WorkMail message tracking to see if any error message is logged: [Documentation](https://docs.aws.amazon.com/workmail/latest/adminguide/tracking.html). Could you also share the SMTP settings you have used?

Kind regards,
Robin

Workmail Dissifulties Sending SMTP Based Email

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