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Hello, The gateway does not need to download the entire file, as it leverages byte-range gets from S3 to pull down cold objects/files, when they are not present in the cache. We have seen this work well with other customers storing video files, for instance a multi-hour long sporting event, where once it is stored in S3, you may want to pull down a 14 second clip of the video.
I'd suggest trying to use another video application to test this out, or to open a support case to dig further into what is going on with your gateway.
Here is a reference to byte-range get functionality in our FAQ's. https://aws.amazon.com/storagegateway/faqs/ Under the question: How does Amazon S3 File Gateway manage the local cache? What data gets stored locally?
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Our case may be a little different. When we need the file, it's needed quickly. The first time we pull it down may take 5-10 minutes to copy it to a computer on the network. After that it copies in seconds. I am trying to eliminate the 5-10 minute first time copy to computer.