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If you will provide more information we can assist through this forum. If you have AWS Support you can reach out through that method as well to get account level help.
DNS changes take time to replicate depending on the TTL settings. If you have the DNS setup you can do a nslookup to validate that the new domain is valid and replicating to external providers. Verify that the domain is attached to a AWS service via alias or appropriate method as well. Example is to route a Route 53 entry to a Elastic Load Balancer (ELB). If attached to a Elastic Load Balancer (ELB) you can specific a AWS Certificate Manager (ACM) certificate that the Application Load Balancer should use.
Hope this helps, post here if you have more details.
i did checked by nslookup but it is not showing anything and also this route 53 entry i have attached to ALB and specified ALB too but after working with all these too there is no change