Hi,
Posting this again as we are having the same issues even when people are already working at home.
We are currently bombarded with the "Softphone call failed" error and is significantly affecting our business operations.
These are the errors but sometimes it would just a blank page.
1.) Softphone call failed
- Failed to establish softphone connection. Try again or contact your administrator with the
following.
Browser unable to establish media channel with
turn: 18.233.213.226:3478?
transport=udp
turn: 18.233.213.230:3478?
transport=udp
2.) Softphone call failed
Failed to establish softphone connection. Try again or contact your administrator with the following:
Browser connected but failed handshake with wss://rtc.connect-telecom.us-east-1.amazonaws.com/LilyRTC
3.) Real-time communication error
Failed to establish your softphone connection. Try again or contact your administrator with the following:
Call failed due to a browser-side WebRTC issue.
We had this problem when we were still working in the office and now everyone when working at home. We never had any issues with our previous platform in regards to inbound and outbound traffic. Any help is appreciated.
Edited by: realcapone on May 4, 2020 7:52 AM