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In my experience, this is implementation issues, not Connect.
Follow this guide https://docs.aws.amazon.com/connect/latest/adminguide/ccp-networking.html
And https://docs.aws.amazon.com/connect/latest/adminguide/troubleshooting.html
Also if your contact centre is critical, like most are, you your business. You should consider support from a trusted partner.
Thx
Dan
Hi Dan,
Thanks for the response. When you say implementation issues, are you referring to the network implementation or something else? Can you elaborate more? Maybe it is something our team can work on.
I have already followed the guide you posted but to no avail. Since this is a startup company, our options are limited in terms of getting a partner or a support so we usually do it in house. Again, thank you.
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