Open a second SES production access request
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Hi,
I requested time ago SES production access for one of my accounts but I hadn't time to follow the request and now the case has been closed.
I can't open another request because in the console there's no button to request production access anymore.
And I can't re-open the same case.
How can I request SES production access again?
Thank you
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If you contact them again through their support case, I am sure they will open a case for you?
Hi Riku,
thank you for your answer.
I believe so too but my problem is that I don't know how to open another case. As I said, I don't have the button in the SES dashboard anymore. I wanted to open a case with the technical support but I don't have a technical support plan to do that.
Actually I didn't try to open a case with the account support yet, should I try?
Update: Just tried, account and billing team can't help. So my problem is that I don't have any method to contact the technical support. Maybe more chances if we pay the Developer support plan but for that I have to ask the authorization so for now I am stuck with my work.
This issue should lead to an account-related problem, so if you open a case with "Account and billing", it should answer the question itself. Also, the image you shared with us has a case ID on it, can you open the corresponding case from there?