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Hello,
I understand that you are having difficulty with your EC2 server connection through Elastic IP. [1]
Please ensure that:
-Security group rules for inbound is allow connection to the port or protocol
-Inbound and outbound network access control list rules allow connection to the port or protocol
-Route table for the subnet of the elastic network allow to send and receive traffic from internet [2]
-OS firewall on the EC2 instance allows traffic to the port or protocol
After ensured all the steps, please reach out to Apple and verify the necessary details on the required port and work with the Apple team for the solution.
Please contact if you have any further AWS questions, and feel free to reach out to us via a support case to facilitate a discussion on the specifics of your resources.
[1]https://aws.amazon.com/premiumsupport/knowledge-center/vpc-fix-connection-with-elastic-ip/
[2]https://docs.aws.amazon.com/vpc/latest/userguide/VPC_Route_Tables.html#subnet-route-tables
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