It's been 2 days and no response on System impaired case

Hello there,

I'm sorry to hear about the frustration on this. This isn't the experience we want for you.

I was able to take a closer look at this matter on your behalf. Your need for getting this resolved is understandable, which is why I've taken steps to communicate the gravity of your inquiry to our team handling your case.

Here on re:Post, I'm unable to safely speak about account details. To get your concerns directly addressed, please continue to keep an eye on your support case for further updates.

— Aimee K.