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Hi,
I'm sorry to hear you're experiencing problems receiving mail from one domain. Disabling spam or virus scanning for WorkMail is not possible, but only if a message contains a virus, message delivery is cancelled.
If you cannot see the message in the WorkMail message logs it means the message was not delivered to WorkMail. You can check the inbound rules in the SES console to see if it has any rules for that domain.
Kind regards, Robin
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Thank you for your kind response. I have already check SES console inbound rules. There is also a place there for disabling virus and spam scanning.
We have found the problem is caused by Sender's misconfiguration on WHM Cpanel. Cpanel doesnt detect that we are using remote mail server in auto mode. So after configuring it manually, it resolved.
Do you know, is there any place for taking packet captures for the traffic that coming through Workmail servers? This is out of problem. Problem is resolved. :)