AWS Connect Response customers with API results

This is very doable. The link you provided didn't work for me so assuming it's a consumable API. Then in a very high level you need the following:

• Lambda to get to your API.
• Connect to collect the code and bus number to pass to Lambda.
• Connect to get information back from Lambda and play that back using SSML.

Hi Dmacias

I know this is doable, I am expecting more detail implementation stepts to implement it. I know as you mention thats how we need to implement it.