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Not possible out of the box and I'm not sure if you mean stream (custom CCP) or streaming the audio. I suspect the delay in streaming would be to great. The only thing I can think of is creating a custom CCP, where the supervisor can be typing instructions to the agent when the supervisor barges in on the call.
david
回答済み 8ヶ月前
thanks, where I can enable that typing instructions
@Aanto this would be a feature that a developer would have to create.