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It is likely that the role needs to be added to the Neptune cluster, such that the cluster can use this role for reading data from the S3 bucket used as intermediate storage for the transformed data. https://docs.aws.amazon.com/neptune/latest/userguide/bulk-load-tutorial-IAM.html#bulk-load-tutorial-IAM-add-role-cluster
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If trying out the above suggestion doesn't work, to answer your question, we require details that are non-public information. Please open a support case with AWS using the following link -> https://aws.amazon.com/contact-us/, after which you can select Technical Support. Thanks.
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