[WorkMail] User cannot login after I reset their password.

Good day and thank you for your time.

I have a user who recently lost access to their WorkMail account. I subsequently reset their password, assuming the password had been changed to something unknown to the user. Neither of us can now login to the account from the web portal.

The account is enabled and we are using the username instead of the email to login. It's been about an hour with no luck, just in can some backend sync is being slow.

Any ideas?