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Hi Siddiq,
The right way to do this would be to get this from the Contact Trace Record via the Kinesis stream/firehose. In this JSON object you a Recording Object:
"Recording": {
"DeletionReason": null,
"Location": "mybucket/connect/vf-connect-demo/CallRecordings/2019/02/13/e2e44c3e-9d27-41b7-b581-247f83789bb2_20190213T10:13_UTC.wav",
"Status": "AVAILABLE",
"Type": "AUDIO"
},
The time stamp is HH:MM, but this is when the system connected it to the agent.
More info on data: https://voicefoundry.com/amazon-connect-data-sources-part-1/
Thx
Dan
回答済み 5年前