1回答
- 新しい順
- 投票が多い順
- コメントが多い順
2
Yes, this is possible using KVS (Kinesis Video Streaming). In this case you should use stop media streaming after the transfer to phone number block.
"whatever customer listens/hears" during the call will be recorded via KVS and the third party destination voice will be recorded as part of the "To customer" section. So KVS streaming won't end after transferring to external number.
Refer below link which should give you an example of KVS setup. https://github.com/amazon-connect/amazon-connect-realtime-transcription
関連するコンテンツ
- AWS公式更新しました 3年前
- AWS公式更新しました 1年前
- AWS公式更新しました 1年前