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Hi Jei,
Each AWS Partner differentiates their Partner-Led Support offering in their own way. It's important to consult with your AWS Partner to review their support options, contact methods, and response times. You can find this answer, and the answer to other commonly asked questions, toward the middle of this page: https://aws.amazon.com/premiumsupport/partner-led-support/.
If you'd like, you can browse for partners to engage with and learn more, here: https://partners.amazonaws.com/.
- Sage A.
