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Thank you! Yes, he tried different browsers and incognito. On the root access, I also tried another email address without success unfortunately…
回答済み 3ヶ月前
What about the system clock on his device that is not working? If the time clock is off, authentication issue could occur.
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If the user is able to sign-in from another device, this sounds like a local issue on his own device (even the error reads "It's not you. It's us"). Can the user try a different browser from the same device? Has the user tried to clear browser cache or "Incognito" mode?
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- 質問済み 6年前
The user is able to sign-in using another device. However he needs to be able to get back in on his own device.