Deeplens Registration Failed

Question

I have followed all the steps to register a v1 deeplens without any errors, but when I go back to the console, it shows registration status as failed. I did the process multiple times, using different networks, but it still doesn't work. Sometimes, the process would get stuck on 'checking your registration" but other times it just shows that registration failed

Answer

There are two common troubleshooting steps around DeepLens devices failing to register.

1. The GreenGrass software version of your device may be out-of-date. This can be fixed by updating the software on your device. https://docs.aws.amazon.com/deeplens/latest/dg/deeplens-manual-updates.html 
2. You may have an older Python 2.x version of the service-created Lambda functions for device processing. These lambdas are named 'deeplens_admin_model_downloader' and 'deeplens_admin_version_poller'. If you find the DeepLens lambdas in your account are for an older Python version we recommend deleting them and letting AWS DeepLens service re-create them on a new device registration workflow.

If you are still experiencing difficulties registering your device after these troubleshooting steps, reaching out to customer service will allow the service team to debug further based on the specifics for your account.

Deeplens Registration Failed

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