We are experiencing issues with Multitech Conduit AP LoRaWAN gateways where they will, without any outside change, go into a loop where they constantly ask to connect, get authenticated and then disconnected a few seconds later. They stay in the loop state - sometimes permanently, sometimes connecting after many hours. We have been logging the issue on Cloudwatch and the infuriating thing about this issue is that a gateway will be stable for weeks, then suddenly go into this death spiral.
For context, all gateways are updated to version 6.x firmware and are using LTE connection. Sometimes a connectivity reset of the SIM connection will bring the gateway back, but not always.
Example from logs below.....anybody else had this issue and know what it might be?
2023-04-27T11:33:26.358+01:00
{
"resource": "WirelessGateway",
"wirelessGatewayId": "2b009a12-1bb7-4cea-9337-03ea52a634eb",
"wirelessGatewayType": "LoRaWAN",
"event": "Certificate",
"logLevel": "INFO",
"message": "Gateway connection authenticated. (CertificateId: 729f3b56d716d74293ded464bb01e21a3c088e8d561667acb095b8cce3ca3299, WirelessGatewayId: 2b009a12-1bb7-4cea-9337-03ea52a634eb)"
}
2023-04-27T11:33:28.840+01:00
{
"resource": "WirelessGateway",
"wirelessGatewayId": "2b009a12-1bb7-4cea-9337-03ea52a634eb",
"wirelessGatewayType": "LoRaWAN",
"event": "Certificate",
"logLevel": "INFO",
"message": "Gateway connection ended. (CertificateId: 729f3b56d716d74293ded464bb01e21a3c088e8d561667acb095b8cce3ca3299, WirelessGatewayId: 2b009a12-1bb7-4cea-9337-03ea52a634eb)"
}
2023-04-27T11:33:30.840+01:00
{
"resource": "WirelessGateway",
"wirelessGatewayId": "2b009a12-1bb7-4cea-9337-03ea52a634eb",
"wirelessGatewayType": "LoRaWAN",
"event": "Certificate",
"logLevel": "INFO",
"message": "Gateway connection authenticated. (CertificateId: 729f3b56d716d74293ded464bb01e21a3c088e8d561667acb095b8cce3ca3299, WirelessGatewayId: 2b009a12-1bb7-4cea-9337-03ea52a634eb)"
}
2023-04-27T11:37:32.110+01:00
{
"resource": "WirelessGateway",
"wirelessGatewayId": "2b009a12-1bb7-4cea-9337-03ea52a634eb",
"wirelessGatewayType": "LoRaWAN",
"event": "Certificate",
"logLevel": "INFO",
"message": "Gateway connection authenticated. (CertificateId: 729f3b56d716d74293ded464bb01e21a3c088e8d561667acb095b8cce3ca3299, WirelessGatewayId: 2b009a12-1bb7-4cea-9337-03ea52a634eb)"
}
