No Response on Amazon SES Production Access Request for a week

Hi,

I submitted a request for production access to Amazon SES on the 25th (case id: 14158632751), I received an initial reply requesting more information, after two hours I replied with the needed information, and since then I haven't heard back from the support team, this was all on the 25th. Its been a week now, the delay is starting to influence our work, a feature that was promised to the customers, cannot be uploaded to production without the SES production access.

Are there additional steps that I need to take to expedite this process? Or is there a way to escalate this issue for quicker resolution? Any advice or suggestions would be greatly appreciated.

Thank you for your time and assistance.