Alice.it and Tim.it bounce email messages from amazon SES

0

Hi all, in the last two days we have noticed that that the italian domain tim.it and alice.it bounces all the email from our account. We also have tried using a dedicated IP but the problem persist. Here the error we receive every time

{"notificationType":"Bounce","bounce":{"feedbackId":"0113018ae07b9841-85cd5ccf-7426-4d1e-bde2-5fcf5b07cb58-000000","bounceType":"Transient","bounceSubType":"General","bouncedRecipients":[{"emailAddress":"xxxxxxx@tim.it","action":"failed","status":"5.3.0","diagnosticCode":"smtp; 550 mail not accepted from blacklisted IP address [23.251.247.100]"}],"timestamp":"2023-09-29T10:28:30.000Z","remoteMtaIp":"34.141.161.132","reportingMTA":"dns; e246-9.smtp-out.eu-west-3.amazonses.com"},"mail":{"timestamp":"2023-09-29T10:28:29.527Z","source":"xxxxx@xxxxxx.xx","sourceArn":"arn:aws:ses:eu-west-3:xxxxxxxxxxxxxxxxxxxxx","sourceIp":"xxxxxxxxxx","callerIdentity":"root","sendingAccountId":"xxxxxxxxxxxxxxxxxxx","messageId":"0113018ae07b92d7-0c4bdedd-38da-4cf9-a480-8639e7242479-000000","destination":["xxxxxxxxxx@tim.it"],"headersTruncated":false,"headers":[{"name":"From","value":"xxxxxxxx@xxxxx.xx"},{"name":"To","value":"xxxxxxx@tim.it"},{"name":"Subject","value":"Prova AWS"},{"name":"MIME-Version","value":"1.0"},{"name":"Content-Type","value":"multipart/alternative; boundary="----=_Part_146504_123947408.1695983309531""}],"commonHeaders":{"from":["xxxxxx@xxxxxx.xx"],"to":["xxxxxxx@tim.it"],"subject":"Prova AWS"}}}

regards

質問済み 8ヶ月前225ビュー
1回答
0

Hi,

You seem to have been blocked from the error message. If the dedicated IP doesn't work, it probably means that those domains have raised the bar in terms of what they accept.

The AWS official gives solid guidance on what to do to avoid bounces: https://docs.aws.amazon.com/ses/latest/dg/send-email-concepts-deliverability.html

This article may help you understand your issue and fix: https://repost.aws/knowledge-center/ses-understand-soft-bounces

This post is also very useful: https://medium.com/@SaiRahulAkarapu/handling-aws-ses-bounces-and-complaints-8dbe8445d9a0

Best,

Didier

profile pictureAWS
エキスパート
回答済み 8ヶ月前
  • Thenk you but I as wrote we have tried also usign the SES shared IP with the same results. Also we have tried wit another Amazon root account, never used to send email with the same result. Here some of the ip that Tim.it/alice.it tell us are listed all in the eu-west-3 region: 23.251.246.55 23.251.247.100 23.251.246.56 23.251.246.58 23.251.246.9 23.251.246.10

    Reagrds

ログインしていません。 ログイン 回答を投稿する。

優れた回答とは、質問に明確に答え、建設的なフィードバックを提供し、質問者の専門分野におけるスキルの向上を促すものです。

質問に答えるためのガイドライン

関連するコンテンツ