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Hello.
It's likely that AWS root user password recovery is disabled for your account.
https://docs.aws.amazon.com/IAM/latest/UserGuide/id_root-enable-root-access.html#enable-root-access-console
Sign in to your AWS Organizations management account, select "Root access management" from the IAM console, and then select the target AWS account.
Try enabling password recovery for the root user as shown in the image below.
By the way, if you manage your account with AWS Organizations, you may also be able to access it using IAM Identity Center, so please check that as well.
Generally, the root user of your AWS account should only be used in emergencies.
https://docs.aws.amazon.com/singlesignon/latest/userguide/what-is.html
