Is it possible to delete contact detail from Amazon connect?

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I need to store all contact details into my database and don't want to keep all contact data with Amazon Connect anymore. Is there solution to delete contact details programmatically from Amazon Connect?

userp
質問済み 1年前517ビュー
1回答
2
承認された回答

Currently, it is not possible to delete a Contact Trace records (CTR) from contact search page. CTRs are available within your instance for 24 months from the time when the associated contact was initiated [+] and CTR is the base for other reports like Historical, Realtime etc, so deleting it can mess up that too. You can also stream contact records to Amazon Kinesis to retain the data longer, and perform advanced analysis on it.

[+] https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-metrics.html

AWS
回答済み 1年前

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