Restrict queues that supervisor can see in Real-time and historical metrics

0

Is it possible to restrict the queues that a supervisor can see on Real-time dashboard and in Historical metrics? For example, supervisor for Team A should only be able to see metrics of queues related to Team A. Or supervisor only sees the queues that he/she is part of? I tried tags to restrict the queues that a supervisor can see, but in real-time metrics, all the queues are visible to supervisor regardless of tags.

shzbmmn
質問済み 1年前205ビュー
3回答
1

Good news shzbmmn! Tag-based access control for the real-time metrics page was recently released: https://docs.aws.amazon.com/connect/latest/adminguide/rtm-tag-based-access-control.html

profile pictureAWS
エキスパート
回答済み 1年前
0

Not possible out of the box. This is where a custom solution would have to come in play or save a report with only the specific information you're after.

david

profile picture
dmacias
回答済み 1年前
0

This is a much requested feature, please work with your Connect SA to add your requirements into this request

profile pictureAWS
回答済み 1年前

ログインしていません。 ログイン 回答を投稿する。

優れた回答とは、質問に明確に答え、建設的なフィードバックを提供し、質問者の専門分野におけるスキルの向上を促すものです。

質問に答えるためのガイドライン

関連するコンテンツ