Amazon Connect - "You've reached the limit of Phone Numbers. To increase limit, contact support"

Question

Hi AWS Support, I got locked out of my Amazon Connect instance so I deleted it. I created a new instance, but now I CANNOT Claim a phone number. I get a message "You've reached the limit of Phone Numbers. To increase limit, contact support" - see error attached as screenshot.

![Enter image description here](/media/postImages/original/IMi33oQEYRQd6kMQnk1VPvdA)

![Enter image description here](/media/postImages/original/IMCKXENZjqR5aKRrgVJQ2xcg)

NOTE: I deleted the previous Amazon Connect instance so I do NOT have access to the original Phone Number DID that I claimed.

Please let me know how I can claim phone number and continue using Amazon Connect?

Thank you.
Art

Answer

Hi,

as the error suggests, contact Support so they can solve the issue. This is also mentioned in this guide (check **Phone numbers per instance section**)
https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html

Also there are certain implications when deleting a Connect instance and its phone number, as pointed out in this post: https://repost.aws/questions/QU75xdZbLARqiEPvAYL0Nkow/amazon-connect-restoring-phone-number

Hope it clarifies.

Answer

I have a basic plan , and I am facing same issue, I don't have opportunity you call customer service, What should I do.

Amazon Connect - "You've reached the limit of Phone Numbers. To increase limit, contact support"

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