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Can you follow the steps below do debug the issue:
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Use AWS console (https://console.aws.amazon.com/rekognition/home?region=us-east-1#/face-detection) to confirm that you have valid image format and Rekognition is able to detect faces in that image.
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As you call the Rekognition APIs what is the response you are getting?
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If you are using a Rekognition collection, you can also use Describe-Collection (https://docs.aws.amazon.com/rekognition/latest/dg/API_DescribeCollection.html) to see the face count in your Rekognition collection and confirm that faces are being added to the collection.
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