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Hello.
I have also experienced the same error in the past.
For unknown reasons, I couldn't do it from the management console, so I upgraded using the AWS CLI.
https://awscli.amazonaws.com/v2/documentation/api/latest/reference/rds/modify-db-instance.html
aws rds modify-db-instance --db-instance-identifier "RDS-Name" --engine-version "Version" --db-parameter-group-name "Parameter-Group" --allow-major-version-upgrade --apply-immediately --region ap-southeast-2