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I hope I’m understanding your question correctly. When you configure the outbound campaign you assign it a queue, this queue will have a phone number associated. So yes you can use this number for calls that are answered by your IVR and then are routed to an agent.
回答済み 2年前
Thank you very much for your answer, yes, I was referring to something like that, in question is that the IVR answers calls with the phone number XXX-XXX-XXX and then the support agent can also answer them with the same number, but I don't know exactly how could I do that assignment in the outgoing campaign, ¿could you give me a screenshot please?