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This answer to a previous question, from an AWS-badged employee, states that Australian mobile numbers can be ported into Amazon Connect https://repost.aws/questions/QU2Oz3uXJlRJmgqE-mmSzmJw/mobile-number-porting-for-amazon-connect
See this page for the supporting documentation required https://docs.aws.amazon.com/connect/latest/adminguide/phone-number-requirements.html#australia-requirements
Hello Steve,
Thank you so much for replying to my query. When I raised the concern with the support team, I received the below response. Would you please be able to let me know if there is any way to receive the number?
****Unfortunately, Amazon Connect does not support mobile numbers in Australia currently. This is for both provisioning (claiming) and porting.
If the service is not listed in the region requirements [1], or price list [2] below, it is not available. You may also see the country coverage guide [3].
[1] https://docs.aws.amazon.com/connect/latest/adminguide/phone-number-requirements.html#australia-requirements [2] https://aws.amazon.com/connect/pricing/ [3] https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf ***
Hi Kanika, I don't work for AWS so I can't push this for you. That answer I linked came from somebody who does work for AWS, and was reviewed & approved by somebody else who works for AWS, which I thought was encouraging from your point of view.
The PDF that Amazon Support linked you to in item 3 states:
But the document doesn't go on to tell you which countries are in-scope of porting mobile numbers :-(