Has anyone experienced delayed or missing AWS Marketplace payments despite updating to a US bank account?

Question

Hi everyone,

I’m a Marketplace seller and haven’t received payments for over 6 months, totaling about $5,000. Initially, the issue was due to my bank account not being US-based. I’ve since updated to a US bank account, but the payments still haven’t arrived.

Support cases keep getting closed as duplicates without resolution. I’m incurring costs and paying taxes on income I haven’t received.

Has anyone else faced this? How did you manage to escalate or resolve the issue with AWS? Any advice would be greatly appreciated!

Thanks!

re:Post Agent · Answer

I understand your frustration with delayed AWS Marketplace payments despite updating to a US bank account. This situation can occur for several reasons.

For AWS Marketplace sellers, there are specific requirements for disbursements to occur:
- You must have a valid payment method
- A registered bank account must be on file
- You must have submitted the required tax forms (W9 for US-based sellers)
- Sellers of paid products need to provide additional documentation like W-8, VAT or GST registration numbers

Even after updating your bank information, there might be verification steps that need to be completed. Bank account verification is a manual process that can take time. Additionally, AWS only disburses funds after they've been collected from customers, which could explain some delay.

When a disbursement fails due to invalid bank account details, AWS Marketplace should send a notification through Amazon EventBridge with a "Disbursement Paused" event. This would indicate if there are still issues with your bank account details.

Regarding your support cases being closed as duplicates, this is similar to what other sellers have experienced with account-related issues. Persistence is often necessary. Since this involves a significant amount ($5,000) and a long timeframe (6 months), you might need to:

1. Continue engaging with AWS Support, providing clear details about payment confirmations and transaction IDs
2. Ensure all your contact information is up-to-date
3. If you have an AWS Account Manager or work with an AWS Partner, reach out to them for assistance with internal escalation
4. Be prepared to provide any additional verification information AWS might request

The manual intervention required for these types of issues can be frustrating, but continued engagement with AWS Support is typically the most direct path to resolution.  
**Sources**  
[Disbursement preferences for AWS Marketplace sellers - AWS Marketplace](https://docs.aws.amazon.com/marketplace/latest/userguide/disbursement.html)  
[Amazon EventBridge events - AWS Marketplace](https://docs.aws.amazon.com/marketplace/latest/userguide/notifications-eventbridge.html)  
[AWS Account Suspension Persists Despite Payment Clearance – How to Escalate? | AWS re:Post](https://repost.aws/questions/QUwSgOSWq9RASy0-ENtKXtfQ/aws-account-suspension-persists-despite-payment-clearance-how-to-escalate)

Has anyone experienced delayed or missing AWS Marketplace payments despite updating to a US bank account?

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