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HI,
I'm sorry to hear you're experiencing problems with receiving mail. The problem sounds like an issue with your MX record containing more than 1 service resulting in deliveries to the wrong service.
Please make sure WorkMail is the only service in your MX record.
For more inbound mail troubleshooting issues you can check this documentation page
Kind regards, Robin
Thank you Robin, I did have two mx records for the domain, one pointing to amazonses and one to amazonaws I have removed the ses, however I also have turned off DMARC and both these actions seem to have improved the situation, although I was only experiencing intermitten issues with one particular users email so I will wait a day or so before assuming this has been resolved and will then test reimplementing DMARC.