We created many issues on AWS premium supprt, but 1. the reponse time is super long (more than 2 days) 2. premiums support does not solve your problem, but they create new troubes for you. They doesn't understand your question first but ask a bunch of questions, ask you to collect a bunch of redundant information for them. 3. Finally, you got no answer and forgot your issues as time goes by *Edit: Removed case ID — Roxy M.

How do I get an AWS customer support against poor AWS "premium" support?

We created many issues on AWS premium supprt, but

the reponse time is super long (more than 2 days)
premiums support does not solve your problem, but they create new troubes for you. They doesn't understand your question first but ask a bunch of questions, ask you to collect a bunch of redundant information for them.
Finally, you got no answer and forgot your issues as time goes by

*Edit: Removed case ID — Roxy M.

タグ

アカウントサポート

言語

English

rePost-User-8326223

質問済み 2年前310ビュー

2回答

新しい順
投票が多い順
コメントが多い順

これらの回答は役に立ちましたか？コミュニティがあなたの知識を活用できるように、正解に賛成票を投じてください。

Hello,

I'm sorry to hear that you've had such a poor experience!

While we cannot discuss account specific info on this platform, I've reached out to our Support team to take a look into this for you. Be sure to keep an eye open for further correspondence on your support case.

Thanks,

— Craig M.

エキスパート

AWS Support - Craig

回答済み 2年前

Extremely disappointed with AWS support. Just to connect with the support team, they made us purchase email support, which other hosting providers offer for free out of courtesy. Even then, not responding to our emails. What have we paid for? Inquiry [50087237497]

Next Move Strategy Consulting

回答済み 1年前

How do I get an AWS customer support against poor AWS "premium" support?

関連するコンテンツ