I tried to migrate from C9.io and it's not showing any of my files

I tried migrating and it only shows a readme file created by Amazon. I tried downloading the archive and none of my files are in the folder. I need the files that were on Cloud9, and it said I had until December 31st, 2019 before my files were deleted.

I tried contacting amazon and they told me to post on the forum.

Please someone that works for amazon help me find my files.