WorkMail unable to receive email from Shopify contact form

Hi,

As the subject mentions, my WorkMail email is not receiving any messages sent from my Shopify website contact form. The email is verified on SES and I am able to receive a test email. I am also able to receive email from email providers like Gmail and Yahoo.

Could it be that Shopify is blocked?

I've set up the following in Route53 for WorkMail and Shopify compliance:

MX mywebsite.com --> 10 inbound-smtp.us-west-2.amazonaws.com.
MX mail.mywebsite.com --> 10 feedback-smtp.us-west-2.amazonses.com
TXT mywebsite.com --> "v=spf1 include:amazonses.com ~all"
TXT mail.mywebsite.com --> "v=spf1 include:amazonses.com ~all"
TXT _dmarc.mywebsite.com --> "v=DMARC1;p=quarantine;pct=100;fo=1"
TXT _amazonses.mywebsite.com --> "xxx" (sample value)
CNAME autodiscover.mywebsite.com --> autodiscover.mail.us-west-2.awsapps.com.
CNAME xxx._domainkey.mywebsite.com --> xxx.dkim.amazonses.com.
CNAME yyy._domainkey.mywebsite.com --> yyy.dkim.amazonses.com.
CNAME zzz._domainkey.mywebsite.com --> zzz.dkim.amazonses.com.
CNAME g94._domainkey.mywebsite.com --> dkim1.xxx.email.myshopify.com
CNAME g942._domainkey.mywebsite.com --> dkim2.xxx.email.myshopify.com
CNAME g943._domainkey.mywebsite.com --> dkim3.xxx.email.myshopify.com
CNAME mailerg94.mywebsite.com --> xxx.email.myshopify.com

Domain ownership - verified
TXT _amazonses.mywebsite.com --> "xxx" (sample value)

WorkMail configuration - verified
MX mywebsite.com --> 10 inbound-smtp.us-west-2.amazonaws.com.
CNAME autodiscover.mywebsite.com --> autodiscover.mail.us-west-2.awsapps.com.

Improved security - verified
CNAME xxx._domainkey.mywebsite.com --> xxx.dkim.amazonses.com.
CNAME yyy._domainkey.mywebsite.com --> yyy.dkim.amazonses.com.
CNAME zzz._domainkey.mywebsite.com --> zzz.dkim.amazonses.com.
TXT mywebsite.com --> "v=spf1 include:amazonses.com ~all"
TXT _dmarc.mywebsite.com --> "v=DMARC1;p=quarantine;pct=100;fo=1"

Improved email delivery - verified
MX mail.mywebsite.com --> 10 feedback-smtp.us-west-2.amazonses.com
TXT mail.mywebsite.com --> "v=spf1 include:amazonses.com ~all"

SES CONFIGURATION
Domain verification status: verified
DKIM: enabled, verified
Mail From domain status: verified

Edited by: howardtan on Sep 16, 2021 4:52 PM