My Exam closed before 15 min and I failed

Hi Team,

I have took SAA03 on Dec 28 , 2022 and in the last 15 min of exam its freezes and exam closed.

After two days of exam I received my result as failed with border passing score.

Please do the needful and correct guidance to proceed further

Note: I have raised multiple case on the below link but no responses.

https://support.aws.amazon.com/#/contacts/aws-training

Need quick response

Exam Date: Dec 28, 2022 Pass/Fail: FAIL