Unassigned ticket for more than 72 hours

Question

Hi everyone, Has anyone had experience with AWS not responding for more than 72 hours (and counting) on SES production access request? Do you have suggestions on what to do in such a case?

Our current support plan is basic, as we are evaluating possible migration to AWS.

In case the AWS team sees this question, the number of my case is xxxxxxxxxx. Please help.

Edit: Removed case ID — Thomas E.

Answer

Just an update, AWS support has responded to my request :)

Answer

Hello,

There's a doc describing how to get access to production: [Moving out of the Amazon SES sandbox](https://docs.aws.amazon.com/ses/latest/dg/request-production-access.html). Did you tried it?

Important:
AWS Basic Support offers support for account and billing questions and service quota increases. There are other plans offering a number of technical support cases with pay-by-the-month pricing and no long-term contracts.
All AWS customers automatically have 24x7 access to these features of Basic Support:
* One-on-one responses to account and billing questions
* Support forums
* Service health checks
* Documentation, technical papers, and best practice guides

Maybe, if you need tech support consider upgrade to other plans like [Developer Plan](https://docs.aws.amazon.com/awssupport/latest/user/aws-support-plans.html).

Unassigned ticket for more than 72 hours

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