How can I associate additional accounts with my existing Enterprise Support plan?

Short description

AWS Enterprise Support allows customers to add multiple accounts to their support plan. This allows centralized billing and support for all associated accounts under a single Enterprise Support agreement.

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Prerequisites

• An active AWS Enterprise Support plan
• The management account (Payer account) must submit the request
• The account to be added must be a linked account in your organization

Contact AWS Support to request the addition of the account to your Enterprise Support plan.

Provide AWS Support with the following information:

• Your company name
• The account ID or email address of the account that you want to add
• Confirmation that the account is a linked account in your organization

Important considerations

• If you want to add Enterprise Support to a management (Payer) or regular account, then contact your Account Manager.
• Only authorized individuals within your organization can request the addition of accounts to your Enterprise Support plan.
• Technical Account Managers (TAMs) can't submit requests on your behalf.
• Verify that the account that you want to add isn't already associated with another Enterprise Support plan or a different type of AWS Support plan.
• Adding an account to your Enterprise Support plan might have billing implications. Consult with your AWS account team or TAM for more information on how this might affect your AWS Support costs.

Verification and processing

After you submit your request, AWS Support completes the following:

1. Confirms your authority to add the account.
2. Verifies that the account is eligible to add to your Enterprise Support plan.
3. Updates the necessary systems to associate the account with your plan.
4. Confirms that the additional account has been successfully added to your Enterprise Support plan.

Confirm the addition

To confirm that the account has been successfully added to your Enterprise Support plan, complete the following steps:

1. Log in to the AWS Management Console as the newly added account.
2. Navigate to the AWS Support Center.
3. Verify that the account now shows Enterprise Support access.

If you encounter any issues, or don't see the Enterprise Support access, then contact AWS Support for assistance.

Related information

AWS Enterprise Support