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What do I do when I receive an abuse report from AWS about my resources?

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AWS notified me that someone reported abusive activity on my AWS account's resources. I want to resolve the abuse notice.

Resolution

For information about why you might receive an abuse report, see How do I report abuse of AWS resources?

You received an abuse notice

If you receive an abuse notice from AWS, then complete the following steps:

  1. Review the abuse notice that includes the logs that are involved in the abuse and the report from the person who reported the abuse.
    Note: If there's unauthorized activity, then see What can I do if I notice unauthorized activity in my AWS account?
  2. Follow the shared responsibility model to make sure that your instances and applications are secure.
    Note: AWS services, such as Amazon GuardDuty and AWS Trusted Advisor, can help you identify ways to secure your resources.
  3. Reply to the abuse report. Explain the actions that you took so that the abusive activity doesn't recur in the future. Or, reply to the email notice that you received. If you respond through email, then don't modify the email's subject line.
    Note: If you don't respond to an abuse notice within 24 hours, AWS might block your resources or suspend your AWS account.

You suspect that someone blocked or suspended your AWS resources  

If you didn't receive an email notice but suspect that someone blocked or suspended your AWS resources, then complete the following steps:

  1. Verify that you can receive emails at your root account's email address or the security contact email address.
  2. Send an email to the AWS Trust & Safety Team at trustandsafety@support.aws.com from your root account or security contact email address. Include your account ID and the blocked resources.
    Note: AWS Support can't help with suspected abuse cases. You must contact the AWS Trust & Safety Team.

The AWS Trust & Safety Team doesn't provide technical support. If you have an AWS Developer or Business Support plan and require technical help, then see How do I get technical support from AWS? For general help, see How do I get help with my AWS account and resources?

Topics
Management & Governance
Tags
AWS Account Management
Language
English
AWS OFFICIALUpdated 2 months ago
3 Comments

What this process does not help with is dealing. with FALSE POSITIVE spam abuse reports that cause business interruptions.

replied 2 years ago

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

AWS
MODERATOR
replied 2 years ago

We've been dealing with this problem and there is a lot of back and forth, no clear support, and automated email reporting and putting teams to work aimlessly.

It's been months, we have tried multiple things, replacing instances, adding new ones, disconnecting WordPress from Apache, etc. reaching out to support getting only generic answers that lead to nothing and more confusion. This is costing us a lot of money, and time and confusing decisions that are leading us to missed opportunities.

The comment here by HSantos 5 months ago, and the response from Amazon also 5 months ago without any further comments or direction is exactly what we are getting, responses that lead nowhere.

I feel that Amazon should pay attention to this as it is increasing operating costs for small companies and really confusing teams on opportunities and what to do.

Amazon is a great company but the customer service, satisfaction, and support at this end, are not customer-centric like their mission, and probably one of the worst on the planet. Let's see how Azure shapes with OpenA.I., hopefully becoming more customer-centric than this, and leaving them in the dust. This is B.S.

replied 2 years ago

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