Does AWS Support have a phone number?

Resolution

AWS Support doesn't have a phone number. To contact AWS Support, you must open a support case.

Contact AWS Support

To contact AWS Support, do the following:

1. Sign in to your AWS account.
   Note: If you can't sign in to your AWS account, see How do I sign in to my AWS account if my credentials don't work?
2. Open the AWS Support console.
3. Choose Create case.
4. Choose your option for How can we help?
5. Choose the Service, Category, and Severity for your case, and then choose Next step: Additional information.
6. Enter a Subject and Description for your case, and then choose Next step: Solve now or contact us.
   Note: For more information on what to include, see What information should I include in my AWS Support case?
7. Choose your preference for Contact us. The options for contact vary based on the type of case and your Support plan.
   If you choose Web, then you can read and respond to the case in Support Center.
   If you choose Chat, then you can chat online with a representative from AWS Support.
   Note: If your account isn't fully activated yet, then choose the Chat option.
   If you choose Phone, then you're prompted for a callback number. You'll receive a call from AWS Support as soon as the next agent is available to assist you. Be sure that you provide a direct line phone number.
8. Choose Submit.

Respond to AWS Support

To respond to an open case or choose a different contact option, complete the following steps:

1. Open the AWS Support console.
2. In the Open support cases section, select your open case.
3. In Correspondence, choose Reply.
4. In the Reply section, provide your response or additional information.
5. Choose your preference for Contact methods.
6. Choose Submit.

For additional technical support, all AWS customers have access to AWS documentation, AWS Knowledge Center, AWS Whitepapers & Guides, and AWS re:Post.

If you have a Basic Support plan and require one-on-one technical support, you can upgrade your Support plan. For more information, see How do I change my AWS Support plan?

Related information

General Support for Account or Billing

How do I get technical support from AWS?

How do I report abuse of AWS resources?