What do I do if I receive an error when I enter the CAPTCHA to sign in to my AWS account?

2 minute read

I can't complete the CAPTCHA when I sign in to an existing account or when I activate a new AWS account.


Try the following:

  • Use a different internet browser.
  • If you're using a mobile device, try using a desktop browser instead.
  • Clear your browser's cache and cookies.
  • Wait 15 minutes, and then try to sign in again.

If you continue to have trouble signing in after these troubleshooting steps, contact Amazon.com Customer Service.

When you contact Amazon.com Customer Service, inform the representative that you can't pass the Amazon.com security verification prompt that prevents you from accessing your account.

To contact Amazon.com Customer Service, use the following methods:

  • For support in the United States and Canada: 1-800-388-5512
  • For international phone support: 1-206-577-1364
    Note: Charges might apply.

Related information

What do I do if I'm having trouble signing in to or accessing my AWS account?

What should I do if I didn't receive a call from AWS to verify my new account or the PIN I entered doesn't work?

What do I do if I receive the error "Your account is in an invalid state" when I try to access services through my AWS account?

How do I create and activate a new AWS account?

AWS OFFICIALUpdated 4 months ago

Can anyone advise how to go about this issue? When calling the above number they would not help with any AWS account issues.

I am trying to open an AWS account so I can't open a support case either as AWS first will require me to finish confirming my identity which fails at this step every time.

replied 9 days ago

Thank you for your comment. We'll review and update the Knowledge Center article as needed.

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replied 8 days ago