What do I do if I receive an error when entering the CAPTCHA to sign in to my AWS account?

Resolution

Try the following:

• Use a different internet browser.
• If you're using a mobile device, try using a desktop browser instead.
• Clear your browser's cache and cookies.
• Wait 15 minutes, and then try to sign in again.

If you're still having trouble signing in after trying these troubleshooting steps, contact AWS Support.

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