How do I change my AWS Support plan?

Resolution

To cancel your AWS Support plan, sign in to your AWS account as the root user. You can also use an AWS Identity and Access Management (IAM) user with access permissions for AWS Support plans. For more information, see Manage access to AWS Support Plans.

The Basic Support plan is the standard support plan. This plan is free with all AWS accounts.

To cancel a Developer or Business Support plan, switch your account back to the Basic Support plan by following these steps:

Important: After you subscribe to an AWS Support plan, you must wait at least 30 days before you can change your subscription. If you have a Business Support trial plan, then this waiting period doesn't apply. You can modify your trial plan at any time.

1. Open the AWS Support Center. Or, in the AWS Management Console, choose the question mark icon, and then select Support Center.
2. In the navigation pane, choose Change next to your current AWS Support plan.
3. Choose Review downgrade for the Basic Support plan.
   Important: If you have an Enterprise On-Ramp or Enterprise Support plan, then on the Change plan confirmation dialog box, choose Contact us. Next, fill out the form, and then choose Submit.
4. For Change plan confirmation, expand the support items to see the features included with the plan.
5. Choose Accept and agree.

You will receive a prorated refund for the remainder of your current month's AWS Support charge to the original payment method. This prorated refund is subject to your AWS Support plan's minimum monthly charge.

If you have the Basic Support plan, then you can't cancel it. To close your AWS account, see How do I close my AWS account?

Related information

AWS Support