Why am I unable to delete a phone number from my Amazon Chime SDK Voice Connector?

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I receive confirmation that my phone number was successfully unassigned. However, the option to delete my phone number is grayed out, and the phone number status changes back to assigned.

Short description

Deleting a phone number selected as the Caller ID override in the Amazon Chime SDK Voice Connecter is a two-step process. First, delete the phone number in the Voice Connector's Termination settings. Then, delete the phone number from your phone number inventory.

Resolution

Delete the phone number from Caller ID override

  1. Open the Amazon Chime SDK console.
  2. In the navigation panel, under Phone Numbers, choose Phone number management.
  3. On the Inventory tab, choose the Voice Connector ID below Assignment for the phone number that you want to delete.
  4. The Amazon Chime console groups Voice Connector settings on a set of tabs. Choose Termination.
  5. Scroll to Caller ID override. Then, choose Delete.

Unassign the phone number from the Voice Connector

  1. Open the Amazon Chime SDK console.
  2. In the navigation panel, under Phone Numbers, choose Phone number management.
  3. On the Inventory tab, choose the phone number that you want to unassign.
  4. Choose Unassign. Then, under Unassign phone numbers, choose Unassign.

Delete unassigned phone numbers

  1. Open the Amazon Chime SDK console.
  2. In the navigation panel, under Phone Numbers, choose Phone number management.
  3. On the Inventory tab, choose the number that you want to delete. Then, choose Delete.
  4. Choose Actions, then choose Delete phone number(s).
  5. Select the check box next to I understand the impact of this action, and choose Delete.

Note: The system holds deleted phone numbers in the Deletion queue for 7 days, then permanently deletes them.

Related information

Unassigning Voice Connector phone numbers

Deleting phone numbers

AWS OFFICIAL
AWS OFFICIALUpdated 6 months ago