How do I increase the response and keep-alive timeout quotas for my CloudFront custom or VPC origin?

Resolution 

Note: The origin response and keep-alive timeout values apply only to custom and VPC origins.

Increase the response timeout and keep-alive and settings for your CloudFront distribution

To increase how long CloudFront waits for a response from the origin, update the response timeout value. The default value is 30 seconds, but you can increase the timeout value up to 180 seconds.

To maintain a longer connection to your custom origin after it gets the last response packet, increase the keep-alive timeout value. The default keep-alive timeout value is 5 seconds, but you can increase the timeout value up to 180 seconds.

Complete the following steps:

1. Open the CloudFront console.
2. In the navigation pane, choose Distributions, and then select your distribution.
3. Choose the Origins tab, and then select your origin.
4. Choose Edit, and then expand Additional settings.
5. For Origin response timeout, enter the new timeout value.
6. For Keep-alive timeout, enter the new timeout value.
7. Choose Save changes.

Important: If you receive "HTTP 504" errors from CloudFront, then see HTTP 504 status code (Gateway Timeout).

Increase your keep-alive and response timeout quota beyond 180 seconds

If you require a higher value than the maximum 180-second value, then you must submit quota increase request. After you submit your request, you must add a CloudFront quota increase use case description.

Submit a quota increase request

Complete the following steps:

1. Open the Service Quotas dashboard.
2. For Manage quotas, choose Amazon CloudFront.
3. Choose View quotas.
4. In the Service quotas search pane, enter either Response timeout per origin or Keep-alive timeout for a custom origin associated with distribution.
5. Select either Response timeout per origin or Keep-alive timeout for a custom origin associated with distribution, and then choose Request increase at account level.
6. For Increase quota value, enter a quota value that's greater than 180, and then choose Request.

Add a CloudFront quota increase use case description to your request

Complete the following steps:

1. Open the Service Quotas dashboard.
2. In the navigation pane, choose Quota request history. A list of your quota requests appears.
3. For Recent quota increase requests, choose the request that you submitted.
4. In Correspondence, choose Reply.
5. In the ticket's comment thread, enter the description of your quota increase request, and then choose Submit.

You receive a status update email from AWS Support that either approves or denies the quota increase request. For more information, see Requesting a quota increase.

Important: A quota increase doesn't automatically update your origins. After AWS increases your quota, make sure that you update your distribution origins response timeout and keep-alive timeout values.

Related information

All distribution settings reference

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