How do I migrate phone numbers from one Amazon Connect instance to another?
3 minute read
I want to migrate a phone number or numbers from one Amazon Connect instance to another Amazon Connect instance. How can I do this?
The steps to migrate your Amazon Connect phone number depend on the AWS Region and AWS account ownership of the source and destination instances. See the related resolution sections for the following scenarios:
Both the source and destination instances are in the same Region and AWS account
The source and destination instances are in different Regions
The source and destination instances are in different AWS accounts
Both Amazon Connect instances are in the same Region and AWS account
1. Run the list-phone-numbers command. In the output, note the Id parameter. Replace a1b2c3d4-5678-90ab-cdef-EXAMPLE11111 with your instance ID. Replace +xxxxxxxxxxx with the phone number that you want to migrate.
2. To migrate the phone number, run the update-phone-number command. For PhoneNumberId, enter the Id you noted in the previous step. For TargetInstanceARN, enter the ARN of the instance that you want to migrate the phone number to.