How do I make outbound calls to specific countries in my Amazon Connect instance?

Resolution

To make outbound calls to new and existing destinations in the Contact Control Panel (CCP) for your Amazon Connect instance, add countries to your allowlist.

Important: For destinations that are high-cost and high-risk for fraudulent activity, AWS can't activate the calling destination. For a list of available outbound call destination countries, see the Global Telephony section on the Amazon Connect pricing page.

Before you create your allowlist, take the following actions:

• Find your Amazon Connect instance ID or Amazon Resource Name (ARN).
• List the names of the countries that you want to make outbound calls to. For the countries available to call by default and their prefixes, see Countries that call centers using Amazon Connect can call by default.
• Add the corresponding country codes and International Organization for Standardization (ISO) codes for the countries on your list. For a list of country and ISO codes, see Country codes on the Country Code website. For example, to activate outbound calls to Austria for your Amazon Connect instance, use Austria (country name), +43 (country code), and AT (ISO code).

Then, create your allowlist.